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Refund and Returns Policy
Shipping Policy
Orders placed on bikerbootskgr.com are processed and shipped from our warehouse. Shipping costs are calculated at checkout based on the destination and selected shipping method. We ship to physical addresses provided by the customer. We do not ship to post office boxes or freight forwarders. Delivery timelines are determined by the carrier and the destination. We do not guarantee specific delivery dates. Once an order is shipped, we are not responsible for delays caused by the carrier, customs, or incorrect address information provided by the customer. If a package is returned to us due to an incorrect address, the customer bears the cost of reshipment. All shipping charges are non-refundable except when required by law. Orders are processed on business days. We do not process orders on weekends or holidays.
Returns Policy
We offer a 14-day no-reason refund policy. You may return any eligible item within 14 days of receipt for any reason. To be eligible, items must be unused and in original packaging. The original packaging must include all tags, boxes, and accessories. The buyer completely bears the return shipping costs. We do not provide prepaid return labels. Returns must be authorized in advance. We do not accept returns without a return authorization. Items returned without authorization will be refused and returned to the sender at the sender's expense. This policy applies to all customers. We do not make exceptions for change of mind, incorrect size, or color preference. The 14-day period begins on the date of delivery as confirmed by the carrier.
Refund Policy
After we receive and inspect your return, we will process your refund. Refund arrival time is at least 14 days from the date we receive the returned item. This period allows for inspection and processing. Refunds are issued to the original payment method. For PayPal refunds, the refund will take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. We will notify you via email once the refund is initiated. The refund amount covers the purchase price and any applicable taxes. Original shipping charges are not refunded. If you received free shipping, the actual shipping cost will be deducted from your refund. We reserve the right to refuse a refund if the returned item does not meet our eligibility conditions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This period is strict and matches our Terms of Service. To submit a claim, contact [email protected] with your order number and clear photographs of the damage or defect. We will evaluate your claim and respond within a reasonable timeframe. If your claim is approved, we will provide instructions for returning the item or receiving a replacement. The buyer bears return shipping costs unless the damage or defect is a result of our error. We are not responsible for damage that occurs after delivery, including damage from normal wear, accidents, or improper care. Claims submitted after the 7-day period will be denied.
Non-Returnable Conditions
Items must be unused and in original packaging. Items that show signs of wear, alteration, or damage not caused by us are not eligible for return. We do not accept returns for items that have been washed, worn outdoors, or modified. Items with missing tags, damaged boxes, or missing accessories are not eligible. We do not accept returns for items that have been used for any purpose other than trying on for fit. We do not accept returns for items that are soiled, stained, or have odors. We do not accept returns for items that have been personalized or customized. Any item that fails to meet these conditions will be rejected. We inspect all returns upon receipt. If an item is rejected, we will return it to you at your expense. We do not issue refunds for rejected items.
Return Process
Follow these steps exactly.
1. Contact [email protected] to request a return authorization. Provide your order number and the reason for return.
2. Wait for our return authorization email. Do not ship any item without receiving this authorization.
3. Pack the items securely in the original packaging. Include all accessories, tags, and documentation.
4. Ship the package to the return address provided. The recipient must be Hong Kong Joido Limited, the contact phone is +852 7084 1676, and the specific return address is FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C ARGYLE STREET MONGKOK KL.
5. You must pay all return shipping costs. We recommend using a trackable shipping method. We are not responsible for lost or damaged returns.
6. Send the tracking number to [email protected] after you ship the return.
7. After we receive and inspect the return, we will process your refund. Refund time is at least 14 days as stated in the Refund Policy.
Contact Information
For questions about shipping or returns, contact us at [email protected]. Our website is bikerbootskgr.com. Our physical address is FLAT/RM 602 6/F KAI YUE COMMERCIAL BUILDING NO.2C ARGYLE STREET MONGKOK KL. Our phone number is +852 7084 1676. We respond to inquiries within a reasonable timeframe. We do not provide customer support via social media. All communication must be through email or phone. We are not responsible for delays in communication caused by technical issues. This policy is subject to change without notice. Your continued use of bikerbootskgr.com constitutes acceptance of this policy.